Receptionists and Information Clerks

Most exposed tasks

Highest structured exposure values in this role’s task mix — the work AI systems can already do most of.

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.98
• File and maintain records.98
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.98

Most durable tasks

Lowest exposure — typically judgment, relationships, physical presence, or accountability. This is the human moat.

The current data release does not distinguish durable tasks for this role.

Task exposure values and classifications come from the versioned data release — they are structured data, not model output. Bars show exposure contribution relative to this role’s task mix.

What this means

A score of 86 puts Receptionists and Information Clerks in the most-exposed quarter of analyzed occupations. In practice, exposure this high is about the mix: 18 of 18 analyzed tasks lean automatable, 0 augmentable, and 0 durable. The useful question isn’t “will AI take this job” — it’s which tasks go first, which get faster, and where to reposition time. That’s what the personalized report maps against your actual week.

One next move: audit how much of your week sits in the exposed tasks above — then shift time toward the durable set or investigate the adjacent roles below.

Lower-exposure adjacent roles

No adjacent role in the current data release is at least 10 points lower with ≥50% skill overlap — we don’t label anything “safer” unless the data supports it.

Labor-market context

• $38,010median wage
• 910,180employed
• 128,500annual openings
• +0.0%projected growth

Context only — labor statistics are not inputs to the exposure score. See methodology.

Related roles

Adjacent by skills or family — no exposure claim implied.

• Medical Secretaries and Administrative Assistants 89
• Office Clerks, General 90
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive 89
• Switchboard Operators, Including Answering Service 84
• Customer Service Representative 75
• Executive Secretaries and Executive Administrative Assistants 85

FAQ — Receptionists and Information Clerks

What does a score of 86 mean for a Receptionists and Information Clerks?

It means that, weighted across the 18 tasks we analyzed for this role, the task mix sits at 86 on a 0–100 exposure scale — in the most-exposed quarter of analyzed occupations. It measures task exposure to current and near-term AI capabilities, not the probability of losing a job.

Which tasks in this role are most exposed to AI?

The highest-exposure tasks are: Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments; File and maintain records; Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. Exposure is scored per task from structured data, not generated by a language model.

Which parts of this job are most durable?

The current data release does not distinguish durable tasks for this role.

Is this score personalized to me?

No — this page shows the occupation-level baseline. Two people with the same title often do different work. The $9 personalized report recalculates the score from the tasks you actually do and builds a concrete 7/30/90-day plan around them.