Will AI replace Receptionists and Information Clerks?

This score cannot predict whether this occupation or any individual job will be replaced. It shows which tasks current and near-term AI can perform or accelerate, which tasks remain more durable, and where a worker can adapt. Employer decisions, demand, regulation, and how the role changes are outside the score.

What does a score of 49 mean for a Receptionists and Information Clerks?

It means that, weighted across the 18 tasks we analyzed for this role, the task mix sits at 49 on a 0–100 exposure scale — in the most-exposed quarter of analyzed occupations. It measures task exposure to current and near-term AI capabilities, not the probability of losing a job.

Which tasks in this role are most exposed to AI?

The highest-exposure tasks are: Transmit information or documents to customers, using computer, mail, or facsimile machine; Schedule appointments and maintain and update appointment calendars; File and maintain records. Exposure comes from the published, rubric-scored data release rather than being generated when you open this page.

Which parts of this job are most durable?

The most durable responsibilities are: Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area; Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations; Hear and resolve complaints from customers or the public. Durable tasks typically depend on judgment, relationships, physical presence, or accountability.

Is this score personalized to me?

No — this page shows the occupation-level baseline. Two people with the same title often do different work. The $9 personalized report recalculates the score from the tasks you actually do and builds a concrete 7/30/90-day plan around them.

Receptionists and Information Clerks

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Also known as: Call Taker · Clerk Specialist · Appointment Clerk · Call Center Agent · Appointment Setter · Clinic Receptionist

AI Task Exposure Score

Very High exposure

More exposed than 87% of 968 occupations · Rank #110 (1 = most exposed)

This score estimates how exposed the tasks in a role are to current and near-term AI capabilities. It does not predict whether a specific person will lose a job.

Your free role snapshot

Start with the work, not the headline

This occupation baseline already contains different kinds of work. These are the two ends of its current task range and one useful action you can take now.

Most exposed task

Transmit information or documents to customers, using computer, mail, or facsimile machine.

Automatable 75/100 exposure

Most durable task

Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

Durable 10/100 exposure

Useful next step

Make one change to the task mix

Compare one real week with the exposed tasks, test one supervised delegation, and redirect the saved time toward more durable work.

Want this mapped to your actual week? Know what to strengthen, what to delegate to AI with review, and what to do over the next 7, 30, and 90 days.

Build my 7/30/90-day action plan — $9

Most exposed tasks

Highest structured exposure values in this role’s task mix — the work AI systems can already do most of.

Transmit information or documents to customers, using computer, mail, or facsimile machine.75
Schedule appointments and maintain and update appointment calendars.70
File and maintain records.70

Augmentable tasks

Work where AI assists rather than replaces — the productivity frontier of this role.

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.55
Calculate and quote rates for tours, stocks, insurance policies, or other products or services.55
Schedule space or equipment for special programs and prepare lists of participants.55

Most durable tasks

Lowest exposure — typically judgment, relationships, physical presence, or accountability. This is the human moat.

Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.10
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.20
Hear and resolve complaints from customers or the public.30

Task exposure values and classifications are published, versioned estimates audited against the anchored rubric. This page reads them from the data release rather than generating them at request time. Bars show exposure contribution relative to this role’s task mix.

What this means

A score of 49 puts Receptionists and Information Clerks in the most-exposed quarter of analyzed occupations. In practice, exposure this high is about the mix: 5 of 18 analyzed tasks lean automatable, 9 augmentable, and 4 durable. The useful question isn’t “will AI take this job” — it’s which tasks go first, which get faster, and where to reposition time. That’s what the personalized report maps against your actual week.

Lower-exposure adjacent roles

No adjacent role in the current data release is at least 10 points lower with ≥50% skill overlap — we don’t label anything “safer” unless the data supports it.

Labor-market context

$38,010median wage
910,180employed
128,500annual openings
+0.0%projected growth

Context only — labor statistics are not inputs to the exposure score. See methodology.

Turn your actual week into a plan

Know which work to strengthen, what to delegate to AI with review, and what to do over the next 7, 30, and 90 days. Your $9 plan includes a confidence-rated personal score, task matrix, human moat, and only genuinely lower-exposure adjacent roles.

Build my 7/30/90-day action plan — $9

Related roles

Adjacent by skills or family — no exposure claim implied.

How this score was calculated

The score is the plain average of the AI-exposure values of this role’s 18 analyzed tasks (equal task weights in this release — no hidden factors):

Automatable 5 tasks, averaging 69/100 exposure
Augmentable 9 tasks, averaging 50/100 exposure
Durable 4 tasks, averaging 24/100 exposure

score = (5×69 + 9×50 + 4×24) ÷ 18 ≈ 49

Every task’s exposure value was scored against a published anchored rubric that scores tasks as actually performed — physical, in-person, and accountability requirements included (data release 2026.07.12-r2). The band (Very High) is a corpus quartile; the percentile is tie-aware across all 968 occupations.

FAQ — Receptionists and Information Clerks

Will AI replace Receptionists and Information Clerks?: This score cannot predict whether this occupation or any individual job will be replaced. It shows which tasks current and near-term AI can perform or accelerate, which tasks remain more durable, and where a worker can adapt. Employer decisions, demand, regulation, and how the role changes are outside the score.
What does a score of 49 mean for a Receptionists and Information Clerks?: It means that, weighted across the 18 tasks we analyzed for this role, the task mix sits at 49 on a 0–100 exposure scale — in the most-exposed quarter of analyzed occupations. It measures task exposure to current and near-term AI capabilities, not the probability of losing a job.
Which tasks in this role are most exposed to AI?: The highest-exposure tasks are: Transmit information or documents to customers, using computer, mail, or facsimile machine; Schedule appointments and maintain and update appointment calendars; File and maintain records. Exposure comes from the published, rubric-scored data release rather than being generated when you open this page.
Which parts of this job are most durable?: The most durable responsibilities are: Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area; Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations; Hear and resolve complaints from customers or the public. Durable tasks typically depend on judgment, relationships, physical presence, or accountability.
Is this score personalized to me?: No — this page shows the occupation-level baseline. Two people with the same title often do different work. The $9 personalized report recalculates the score from the tasks you actually do and builds a concrete 7/30/90-day plan around them.

Score version jr-v1 · data release 2026.07.12-r2 · updated 2026-07-13 · baseline mapping: 18 of 18 tasks carry source-level provenance · methodology